FAQ'S FOR MEMBERS

We believe that the healthcare model involving the patient, insurance company, and doctor is a complicated and broken system.  We simplify the process increasing access to our team, cost clarity and improving your healthcare experience through a model called Direct Primary Care (DPC).

Our expert clinical team takes a proactive, easy to use approach to harmonizing medicine, nutrition, & exercise through an individualized, customized & coordinated care plan to optimize your overall health & healing. 

Much of the healthcare industry provides a reactive solution to healthcare created by a sick-care culture with unhealthy habits and poor nutrition. The Town Doctor® puts the patient at the center and shifts the focus to address the full range of influences that affect a person's health. We put health in front of medicine intentionally - that's our focus. Our emphasis on treating & enhancing the whole person through the the promotion of good health in 3 keys areas of food, fitness, and performance.

Here are the basics: Direct Primary Care (DPC)  is a membership-based care model used by individuals and employers that provides you a direct connection with a clinician who knows you for less than a cup of coffee a day. Interested consumers purchase a membership and in return receive primary care services inclusive of the majority of their primary and preventative care needs. This includes access to our easy to use app for quick answers, prescriptions, lifestyle support, referrals and personal navigation and guidance through the healthcare system - improving your care while saving you time & money!

Our innovative direct primary care membership model is accepted by patients, physicians, employers, payers and policymakers across the United States.  The Town Doctor® standard promotes a high-quality practice that strives to steward resources, promote balance, and conserve healthcare dollars by removing the red-tape and third party payers that are driving up costs, and controlling medical decisions. Choosing great care can be complicated, too many hoops and not enough information to help you make an educated choice. We can help.

The Town Doctor® is becoming a popular way for consumers to buy healthcare in an affordable way directly from a clinician they trust, and we connect the clinician and consumer within the healthcare system more closely by allowing the consumer to subscribe to high-quality, accessible care enabling them to get they answers they need from a specific clinician in their community. 

The concept of purchasing healthcare directly is re-designing the healthcare landscape to encourage relationships between consumers and clinician, and for people to become more knowledgeable about how they purchase their healthcare & wellness services.

The Town Doctor® provides exceptional person-centered care by removing the restrictions & red tape that surrounds a traditional healthcare model. We choose to work directly for YOU, and eliminate the bureaucracy and administrative burden which then allows us to spend more time with you, providing high quality care & the continuity every person deserves! It enables us to build a trusted relationship with you over time and combined with our clinical expertise surpasses what is available through other systems of care. 

Let's compare. 

Traditional, in person care visits - Co-pay + ~$175 bill 

Urgent Care Visits - Co-pay + ~$350 bill

ER- Co-pay + ~$2000 bill

We understand that many issues require a couple visits to address, and even 2 primary care appointments at $200 each adds up quick. We know from experience that communication, problem solving and the answers you need don't even always require an exam room.  

It usually looks like this. You go to a doctor's office, Urgent Care or ER and pay a co-pay. A few weeks later you get some crazy, often confusing bill with several itemized charges. Most people have deductibles that are $2000 or more, and the majority don't spend it. If you don't normally meet your deductible, The Town Doctor can be perfect fit simplifying your life with convenient expert care and helping you avoid all the confusion and hassle.

Absolutely. We champion wellness and customize care personalizing the primary care experience to YOU specifically. It’s what we do best. Our proactive, insurance free approach focus’ on building a relationship with you though a relaxed atmosphere, unhurried visits and ability to answer questions allowing us to compose an individual, personal & clinical knowledge of your health. If you need us for your immediate or reactive needs, we are available for that too! We have found that it is much less expensive to focus preventatively on keeping you healthy, then when sick later on. And no matter whether you are in Nashville, Lebanon, Mount Juliet, the mountains or the beach, you have the flexibility to call, text or email a clinician that knows you well for expert support or advice.

ADVANTAGES FOR CONSUMERS

• Real Advocate. Allows for a direct relationship with a team that knows YOU personally.
• Real Access. We make connecting easy.
• Real Transparent. Includes access to wholesale & discounted labs, imaging, medications, wellness services, products and more!  
• Real Care. Optimizing your performance for a Healthier YOU!

ADVANTAGES FOR CLINICIANS

• More time building relationships 
• Opportunities to build a meaningful, clinical knowledge of a persons health
• Lower panel of patients increasing the quality of care provided
• Opportunity which allows to sustain practice overhead costs

Yes, absolutely! A large host of common medical concerns can be addressed & treated through a virtual consultation both efficiently & effectively. Knowing & understanding your medical history is "90% of the evaluation", in combination with the patient interaction. With the ability to speak with you and view any pictures uploaded when necessary, it provides us what we need to make a diagnosis. The Town Doctor® virtual appointments are a great option for :  

• Families that are always on the go
• Patients looking for excellent care
• Patients who are cost conscious
• Patients who don't have access to a local practice
• Patients with a busy schedule or who travel a lot

Our clinicians can submit your prescription to your pharmacy in accordance with state laws. Maintenance medication can be called in if you are traveling or in transition to a new physician.  You may take advantage of our affordable dispensary, and we will ship you your medication.   

*WE CANNOT CALL IN PAIN NARCOTICS OR BENZODIAZEPINES DUE TO THE POTENTIAL FOR ABUSE. 

One of the financial benefits that makes The Town Doctor® affordable is the availability and option for deeply discounted generic medications provided conveniently to you in one spot & without the wait in line. The Town Doctor® delivers discounted generic medication directly to your doorstep, with the price of medication offering savings reaching up to 95% less than even the largest retailers. Our member experience works continuously to allow you to leverage your healthcare spending and saving where you can. Many find the savings so significant it helps to offset the membership fee or cover it completely. If or when discussing any medication treatment with you, we will offer generic medication allowing you to save even more. Click here to see a comparison.

At this time we are not able to provide routine vaccinations. Please contact us to discuss how we can help arrange these for you.

 In order to provide the high level of quality, access and care, we do not provide one-time 'in-office visits' or benefits outside of our standard direct primary care memberships.  We believe in long-term primary care relationships. It’s what we do best.

The clinicians do not manage chronic pain and they do not prescribe chronic pain medications. We do not stock or keep pain medication at the clinic. These medications are heavily regulated, need substantial monitoring, have a high rate of diversion and for most patients, long term, are detrimental to their overall health and well-being.

We do not do pregnancy care, chronic pain management, DOT physicals or determinations for medical disability. We are not the admitting doctor when our patients need hospitalized.

No…not exactly. We are primary care physicians. This means we can address most problems, most of the time. We are also a very low cost healthcare option. We are cultivating something sustainable, enjoyable and transformative. And it requires a partnership with our patients. In this age of instant responses and digital access, we are striving for sustainability. We ask our patients to utilize our services, in person or electronically, when they need us. We also ask that if matters can wait until waking hours that they do.  Our doctors are dedicated to your care and to a healthy, cultivated physician-patient relationship.

Everyone needs healthcare, insurance is just one way to pay for it. 

Having insurance for health emergencies is important. Many patient will choose to pair The Town Doctor® with a  health-sharing program or high-deductible plan for life's larger medical events. It’s important to have the protection for the unexpected hospital visit, or specialist should you need it. We suggest it. 

By using the Town Doctor® virtual and in-person care, patients tend to depend less on their coverage. While our Direct Primary Care or Virtual or office visits  aren't a replacement for insurance, it can have an impact on how much or the cost of coverage you do need.  Combining coverage with The Town Doctor® Direct Primary Care membership can lead to lower expenses overall.

Insurance or no insurance, The Town Doctor® can save you time, money and a whole lot of hassle when it comes to your primary care. Our direct primary care model can provide 80- 90% of your healthcare needs in more transparent ways than an overpriced insurance-based practice. We choose not to bill insurance so that we can work with you, and so you can also benefit from the affordable medications, labwork, and testing along with many other cost-saving opportunities. No 'middlemen' means more freedom and cost-saving choices for you.

While The Town Doctor® does not bill insurance, we provide an itemized receipt for medical services. The Town Doctor® cannot guarantee, and does not take responsibility for insurance payment or insurance reimbursement.  While insurance may be accepted at the pharmacy or lab if you need prescriptions or labs tests, you are responsible for understanding the details of your policy. 

We are more than happy to provide a recommendation for a professional health coverage advisor that will help you customize a suitable plan that fits you, your family, or business in the best way possible. We have found our patients and business' are saving hundreds of dollars on their coverage when pairing it with The Town Doctor.®

Yes. This is one smart method of paying for your health care needs with pre-tax dollars.  Please see your tax or financial advisor for additional information for your individual situation.

Through this direct pay model, we can offer the majority of your primary care for a simple, up front fixed price and in a more efficient way. It also allows us the freedom to offer you fair and affordable prices helping you avoid big, unexpected insurance bills for your primary care. 

No Copays. No deductibles. No traveling or long waits, and much less than a trip to the Urgent Care or ER, not to mention we help you skip all those crowded waiting rooms. Pretty great right? And with your membership, you can take advantage of our affordable medication, lab and testing prices. 

All fees are billed at the time of registration, and then recurrently on the 1st of each  month. 

Please see our FEES page for your options.

Yes.  Following your initial month, you may cancel your membership with a written 30 day notice (letter or email). Due to our limited patient panel and waiting lists we do not suspend memberships, and can not guarantee re-enrollment following a cancellation.  

Check us out! We welcome you to call with any questions or to discuss your healthcare needs. We think it's important to get to know who's taking care of you. Contact us here!